Shipping & Returns

Please allow for 2-3 days to process your order.

We currently offer UK Standard delivery service, which takes 3-5 working days to deliver.

A tracking number will be provided after dispatching your order.

Delivery details will be provided in your confirmation email.

We ship worldwide, shipping costs will vary for different shipping zones. These costs will be added at the checkout.

International orders may take longer to arrive due to customs and local postal services.

A tracking number will be provided after dispatching your order.

Delivery details will be provided in your confirmation email.

Shipping rates are calculated at checkout and they will vary for different shipping zones.

Local custom charges are out of our control and are calcuated based on your country.

All duties and taxes must be paid by the customer in order to clear the package. Refusing to pay the charges will result in your package being discarded by the courier.

We accept returns and exchanges within 14 days of your order delivery date. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached. 

To start a return, you can contact us.

We are unable to provide shipping labels for international orders.

The customer is responsible for shipping methods and courier services.

Rosa. is not responsible for shipping fees, customs or lost returns.

Defective or damaged items can be replaced or refunded as long as they are reported within 3 days of receiving the item.

To report a damaged or defective product please contact us.